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COMPLIMENTARY SHIPPING ON ORDERS OVER $300 WITHIN AUSTRALIA

Shipping Policy

Shipping

 

Orders are dispatched within 1-2 business days.

All domestic orders over $300 AUD are eligible for Free Express Shipping.

All domestic orders under $250 AUD incurs a $10 fee for Express Shipping.

We offer complimentary FedEx express shipping on all purchases over $1,000 AUD.

All orders receive full tracking information, communicated via email at the time of dispatch. All orders require a signature upon delivery.

 


Click & Collect


We offer click & collect for customers that are located within the area of Sydney

Orders placed before 12pm AEST Wednesday - Saturday will be available for pick up from 3:00pm - 5:00pm on the date of order, or alternatively the following business day at 10:00am - 5:00pm at tour Paddington Flagship store.


Rest Of The World


All international orders are shipped via Fedex Worldwide. Orders over $500 are eligible for free shipping. Orders under the value of $500 AUD are subject to a $60 AUD shipping fee.

Please note that all orders may be subjected to duties and taxes upon arrival. These charges are determined by your local customs authority and include:

· The sales tax applied by your area for purchases from Australia

· Duties charged for processing by your country

We are unable to estimate the amount of duties and taxes your package will incur as these are directly imposed by your local customs authority. These charges are to be paid upon the arrival of your parcel, Lucy Folk, being an Australian company, has no authority or influence over these charges which are payable by the receiver. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

The customer is responsible for any return shipping costs for international returns.

All orders receive full tracking information, communicated via email at the time dispatch. For tracking enquiries, please contact Fedex.

 

Returns Policy

 

Request a return for a domestic order via email hi@charltonstore.com

International returns are to be shipped by the customer.

We are dedicated to our customers being completely satisfied with their Charlton purchase and will gladly accept returns on all full price items within 14 days of receipt for an exchange, credit note or refund. Please ensure your products are in new, unworn, unwashed condition with tags attached. 

Returns are processed within 1-2 business days after being received at our Sydney HQ.

For in store purchases, please attend your local store with proof of purchase to receive an exchange or credit note.

 

 

How to Process a Return

 

We offer exchange, credit note and refunds pending your item is within the 14 day returns period. Returns are processed within 2 business days once delivered to our Sydney HQ.

Exchanges and credit notes are complimentary, if your opt for a refund the shipping fee will be deducted from your refund.

 

Faulty Items

 

If a faulty item is received, please contact us hi@charltonstore.com to arrange a return. If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.

Return postage of items with manufacturing faults will be covered by Charlton.

 

Product Care

 

Each individual Charlton product requires specific care. The following Care Guide outlines this in detail.