CharltonStore Pty Ltd ABN 43 670 525 201  (“CharltonStore”, “we”, “us” and “our”) operates the website known as wwwcharltonstorecom (“Website”). By accessing and using this Website, you agree to be bound by the following terms and conditions (“Terms”). Please read these Terms carefully before using our Website. If you do not agree to all the Terms, then you may not access the Website or use any services.

1. Acceptance of Terms + Conditions

By using this Website, you agree to these Terms, which govern your access to, and use of the Website and any services provided in connection with it.

2. Minimum Age

You must be at least the age of majority in your state or province of residence to use this Website. If you are a minor, you must obtain consent from a parent or guardian to use this Website.

3. Use Of Website

You agree not to use our Website for any illegal or unauthorised purpose, and you must comply with all applicable laws. Any violation of these Terms may result in termination of your access to the Website.

4. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Your content may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without our express written permission.

5. Products + Pricing

Prices are in Australian dollars and may not include delivery charges. Import duties, customs, and local taxes may apply. Product descriptions and pricing are subject to change without notice. We reserve the right to discontinue products at any time. 

6. Click + Collect

Click and collect is available in selected metro areas of Melbourne, Victoria. Please note click & collect may not be available during promotional periods.
Orders placed before 11am AEST Wednesday - Friday will be available for pick up from 12:00pm - 4:00pm on the date of order, or alternatively the following business day at 10:00am - 5:00pm at the Charlton Store Flagship.
Once you receive your pickup confirmation, please proceed to Charlton on 20 William St, Paddington at your earliest convenience, with the confirmation ready to show staff for collection of your order.

7. Returns

Returns are accepted within 14 days of receipt for exchange, credit note, or refund. Products must be in new, unworn condition with tags attached. For swimwear all tags and hygiene stickers need to be attached to be eligible for return, Please ensure all packaging is included in the return. Products will undergo quality control checks by our Customer Experience (CX) team before the return is processed. Returns will be processed within 2 business days of being delivered to us. 

Return shipping costs are the responsibility of the customer. Charlton advises that international customers ship their returns via registered post to ensure traceability upon the orders arrival in our studio. 

8. Orders, Billing + Delivery

We reserve the right to refuse or cancel any order. We may limit quantities per person, or per order. Orders are subject to our Shipping Policy. Risk and title pass to you upon delivery.

9. Personal Information

Your submission of personal information is governed by our Privacy Policy. You must not provide personal information of another person without their consent.

10. Errors, Inaccuracies + Omissions

We do not guarantee that information on our Website is accurate or error-free. We reserve the right to correct errors or cancel orders if information is inaccurate.

11. Changes To The Website + Terms

We may modify the Website and these Terms at any time without notice. Your continued use of the Website constitutes acceptance of any changes.

12. Intellectual Property

All material on the Website is owned by or licensed to us. You may not reproduce, transmit, adapt, distribute, or sell any content without our prior written consent.

13. Linking + Third-Party Content

You must not link to or frame any part of the Website without our written authorization. We are not responsible for Third-Party Content or Third-Party Websites.

14. Prohibited Uses

You may not use the Website for any unlawful, harassing, or commercial purposes. We reserve the right to terminate your use of the Website for violating any of these prohibitions.

15. Disclaimer Of Warranties

We do not guarantee that the Website will be error-free or uninterrupted. Your use of the Website is at your own risk. Our products come with guarantees under Australian Consumer Law.

16. Indemnity

You agree to indemnify us and hold us harmless from any claims arising out of your breach of these Terms.

17. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in effect.

18. Termination

We may terminate these Terms at any time without notice. You may terminate by ceasing use of the Website. Termination does not affect any obligations incurred before termination.

19. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the Website and supersede any prior agreements.

20. Governing Law

These Terms are governed by the laws of the State of Victoria, NSW, Australia.

21. Contact Information

Questions about these Terms should be directed to us via our contact information on the Website

Charlton Store Pty Ltd ABN 43 670 525 201  (“Charlton Store”, “we”, “us” and “our”) is committed to safeguarding your personal information and respecting your privacy rights. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

1. Collection Of Personal Information

We collect personal information from you in various ways, including:
When you visit our website, www.charltonstore.com
When you contact our customer services, make a complaint, provide feedback, submit an enquiry, request a call-back, or request a product replacement.
When you sign up for promotions, newsletters, or other marketing communications.
When you make a purchase through our online store, including your name, address, email address, phone number/s, and credit card details.
When you browse our website, including your computer’s internet protocol (IP) address.

2. Use Of Personal Information

We use your personal information for the following purposes:
To respond to your complaints, feedback, enquiries, or to send you information or replacement products.
To keep you informed of our latest business news, promotions, events, or products, and to send newsletters and updates.
To complete your orders and keep you informed of future online store promotions and marketing initiatives.
To collect aggregate information on how visitors are experiencing our website and to customise our website to suit personal requirements.

3. Disclosure Of Personal Information

We may disclose your personal information to the following parties:
Organisations with whom we have arrangements or agreements for promoting our products or services.
Our employees, agents, logistics providers, contractors, and external advisers.
Organisations contracted by us to perform certain services, including website maintenance.
Legal advisors when necessary.
Other parties as authorised or required by law.

4. Security Of Personal Information

We store your personal information securely to protect it from misuse, loss, unauthorised access, modification, or disclosure.

5. Access To + Correction Of Personal Information

You have the right to access and correct the personal information we hold about you, subject to certain exceptions. To request access or correction, please contact us in writing.

6. Maintenance Of Personal Information Quality

We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. If you find that your information is not up-to-date or accurate, please inform us so we can update our records.

7. Policy Updates

This Privacy Policy may change from time to time, and the latest version will be available on our website.

8. Privacy Policy Complaints + Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at the following address:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au

We are committed to managing your personal information in a professional and responsible manner and to complying with all relevant privacy laws and regulations.

Personal Information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, afterpay, klarna, email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or another lawful request for information we receive, or to otherwise protect our rights. 

Behavioural Advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Minors

The Site is not intended for individuals under the age of 18. 

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hi@charltonstore.com